This guide will walk you through setting up the WhatsApp Business API in your Shopibx store. It will allow you to integrate WhatsApp for customer support and send automated messages, helping you enhance communication with your customers.
Step-by-Step Guide to Set Up WhatsApp Business API in Shopibx #
- Log In to Your Shopibx Dashboard
- Access your Shopibx admin panel by logging in with your credentials.
- Navigate to WhatsApp Business API Settings
- In the left menu, go to
Settings>WhatsApp Business API.
- In the left menu, go to
- Enter WhatsApp Phone Number ID
- WhatsApp Phone Number ID: Enter the phone number ID associated with your WhatsApp Business account. This ID is provided by WhatsApp when you set up your business account.
- Enter WhatsApp Access Token
- WhatsApp Access Token: Enter the access token that allows Shopibx to communicate with the WhatsApp API. You can obtain this token from your WhatsApp Business account setup. This token ensures secure communication between Shopibx and WhatsApp.
- Save Your WhatsApp Business API Settings
- After entering your WhatsApp Phone Number ID and Access Token, click Save to apply the settings.
What to Do if You Encounter Issues #
- Invalid Phone Number ID: Ensure that the WhatsApp Phone Number ID is correct and matches the one associated with your WhatsApp Business account.
- Access Token Expired: If the access token is not working, ensure that it has not expired. You may need to generate a new access token from the WhatsApp Business portal.
By following these steps, you will have successfully integrated WhatsApp Business API into your Shopibx store. This will enable you to communicate directly with customers via WhatsApp, improving customer service and engagement.
