This guide will help you configure the refund settings in your Shopibx store. It will allow you to manage stock during a refund, attach any necessary files, and determine whether shipment amounts are deducted during refunds.
Step-by-Step Guide to Set Up Refund Settings in Shopibx #
- Log In to Your Shopibx Dashboard
- Access your Shopibx admin panel by logging in with your credentials.
- Navigate to Refund Settings
- In the left menu, go to
Settings>Refund Settings.
- In the left menu, go to
- Manage Stock During Refunds
- Manage Stock: Enable this option if you want the stock of items to be automatically updated when a refund is issued. This ensures that refunded items are added back to your inventory.
- Add Attachments to Refunds
- Attachment: Use this field to attach any files related to the refund process (e.g., refund forms, receipts, or correspondence). This is useful for record-keeping and providing documentation to customers or for your business.
- Shipment Amount Deduction During Refund
- Shipment Amount Deduct During Refund: Enable this option if you want to deduct the shipping cost from the refund amount. This is useful if you do not offer free returns or if the customer is responsible for the shipping fees during a return.
- Save Your Refund Settings
- After configuring your refund settings, click Save to apply the changes.
What to Do if You Encounter Issues #
- Stock Not Updated During Refund: If stock is not updated during a refund, ensure that the Manage Stock option is enabled in your refund settings.
- Refund Amount Calculation: If the shipping cost is not being deducted, check that the Shipment Amount Deduct During Refund option is enabled.
By following these steps, you will have successfully set up your refund settings in Shopibx. This will help you manage stock, handle attachments, and determine how shipment amounts are handled during refunds, ensuring smooth operations for your store.
