Frequently Asked Questions

General Questions

  • Can I switch between plans?

    Absolutely! You can upgrade or downgrade your plan anytime through the dashboard. 

  • Is there a free trial?

    Yes, we offer a 3-day free trial for all new users. 

  • How long does it take to set up a store?

    With Shopibx, you can set up your store in less than 10 minutes. 

  • What is Shopibx?

    Shopibx is a SaaS eCommerce platform that allows business owners to create and manage an online store without coding knowledge. The platform provides ready-to-use tools, templates, and features for a seamless setup. 

Design and Customization

  • How do I add a custom domain?

    Go to "Domains" in the settings, and follow the instructions to link your custom domain to your store. 

  • Can I customize my store’s template?

    Yes, Shopibx provides over 140 templates that can be customized to match your brand’s identity. 

  • How do I change my store’s logo?

    You can upload a new logo in the "Store Settings" section under "Design." Follow the step-by-step guide in our support documentation for detailed instructions. 

Products and Inventory

  • Can I organize products into categories?

    Yes, you can create and manage product categories in the "Products" section of your dashboard. 

  • Is there a limit to the number of products I can add?

    The product limit depends on your plan. Check your current plan details for specific limits. 

  • How do I add a product to my store?

    Navigate to the "Products" tab in the dashboard, click "Add Product," and fill in the necessary details like name, description, price, and images. 

Payments and Orders

  • Can I offer discounts and promo codes?

    Yes, you can create discounts and promo codes under the "Marketing" section of your dashboard. 

  • How do I manage customer orders?

    All customer orders are displayed in the "Orders" tab. You can process, update statuses, and track payments there. 

  • What payment gateways does Shopibx support?

    Shopibx supports popular gateways like PayPal, Stripe, and more, depending on your region. 

Marketing and Analytics

  • Does Shopibx provide marketing tools?

     Yes, we offer built-in tools for creating email campaigns, discounts, and social media integrations. 

  • Can I use Facebook Pixel for my store?

    Yes, you can integrate Facebook Pixel to track and optimize your ad campaigns. This is available in the "Integrations" section. 

  • How do I connect my store to Google Analytics?
    • Go to "SEO Settings" in the Store Settings and enter your Google Analytics tracking ID. Follow the guide in the support section for details. 

Technical Support

  • How can I contact Shopibx support?

    You can reach us via email, live chat, or the contact form in the "Help Center" on the dashboard. 

  • How do I reset my password?

    Click "Forgot Password" on the login page and follow the instructions to reset your password. 

  • What should I do if my store is not loading?

    Check your internet connection, clear your browser cache, and make sure your domain is correctly linked. If the issue persists, contact support. 

Advanced Features

  • Does Shopibx support subscription products?

    Yes, you can set up recurring payment products under the "Products" section by selecting the subscription option. 

  • How do I add apps to my store?

    Visit the "App Store" within the dashboard, browse available apps, and click "Install" to add them to your store. 

  • Can I create a multilingual store?

    Yes, Shopibx supports multiple languages. You can enable this feature in the "Settings" section of your dashboard. 

Adding a PWA App to Your Store

  • Can customers still access my store without installing the PWA?

    Yes, customers can always access your store through their browser, even if they choose not to install the PWA. 

  • Is the PWA compatible with all devices?

    PWAs are supported on most modern devices and browsers, including Android and iOS. However, the "Add to Home Screen" prompt behavior may vary slightly depending on the browser. 

  • Can I change the app’s title and colors after setting it up?

    Yes, you can always go back to PWA Settings in the dashboard to update the app’s details or theme colors. 

  • Does enabling PWA cost extra?

    Enabling the PWA feature is included with your Shopibx subscription, but it is available only with the Pro Plan and higher. 

  • How will customers install the PWA app?

    When the PWA is enabled, customers visiting your store on a mobile browser will see an "Add to Home Screen" option. By tapping it, they can download the app to their device. 

  • What details do I need to set up the PWA?

    A: You’ll need to provide the following:

    • App Title: The name customers will see when installing the app.
    • App Name: The official name of the app.
    • Theme Colors: Colors to match your store's branding.* 
  • How do I activate the PWA feature for my store?

    Go to Settings > PWA Settings in your dashboard. Toggle the "Activate PWA" button, and customize the app's details like the title, name, and theme colors. Save your settings to enable the feature. 

  • What is a PWA, and why should I use it?

    A Progressive Web App (PWA) allows your customers to download your store as a mobile app directly from their browser. It provides a seamless and fast shopping experience, increases engagement, and improves customer loyalty. 

Payment Settings

  • Can I change my payment settings later?

    Yes, you can update your payment settings at any time in the Payment Settings section of your dashboard. 

  • How do I know if my payment gateway is working?

    You can use the gateway's test mode to verify functionality before making it live. 

  • Is there an additional fee for using payment gateways?

    Shopibx does not charge extra for enabling payment gateways, but transaction fees from the gateway provider may apply. 

  • Can I enable multiple payment gateways?

    Yes, you can activate multiple gateways to provide your customers with flexible payment options. 

  • What payment gateways does Shopibx support?

    Shopibx supports popular gateways such as PayPal, Stripe, and more. The exact options may vary based on your region.