how to configure WhatsApp message templates in your Shopibx store. You can customize the message that is sent to customers when they place an order, including variables for order details such as customer name, order number, billing and shipping information, and more.
Step-by-Step Guide to Set Up WhatsApp Message Settings in Shopibx #
- Log In to Your Shopibx Dashboard
- Access your Shopibx admin panel by logging in with your credentials.
- Navigate to WhatsApp Message Settings
- In the left menu, go to
Settings>WhatsApp Message Settings.
- In the left menu, go to
- Customize the WhatsApp Message Template
- In the WhatsApp Message Settings section, you will see placeholders for order details that can be used in your WhatsApp messages. These placeholders will dynamically populate with the customer’s information.You can edit the message format and add variables like:
- Store Name:
{store_name}Order No:{order_no}Customer Name:{customer_name}Billing Address:{billing_address}Billing Country:{billing_country}Billing City:{billing_city}Billing Postalcode:{billing_postalcode}Shipping Address:{shipping_address}Shipping Country:{shipping_country}Shipping City:{shipping_city}Shipping Postalcode:{shipping_postalcode}Item Variables:{item_variable},{sku},{quantity},{product_name},{variant_name},{item_tax},{item_total}Total Order Details:{qty_total},{sub_total},{discount_amount},{shipping_amount},{total_tax},{final_total}
- Store Name:
- In the WhatsApp Message Settings section, you will see placeholders for order details that can be used in your WhatsApp messages. These placeholders will dynamically populate with the customer’s information.You can edit the message format and add variables like:
- Example WhatsApp message template Copy code
Hi {customer_name}, Your order has been received! - Order No: {order_no} - Store: {store_name} - Billing Address: {billing_address}, {billing_city}, {billing_country}, {billing_postalcode} - Shipping Address: {shipping_address}, {shipping_city}, {shipping_country}, {shipping_postalcode} Items: {item_variable} Total Amount: {final_total} Thank you for shopping with us! Best Regards, {store_name} - Save Your WhatsApp Message Settings
- After editing the template and setting up the variables, click Save to apply the changes.
What to Do if You Encounter Issues #
- Incorrect Message Formatting: Ensure that you are using the correct variables and that there are no syntax errors in the message.
- Variables Not Populating Correctly: Make sure you are using the correct placeholders (like
{order_no},{customer_name}, etc.) in the message template. Test the system by placing a test order to verify that the dynamic values are correctly populated in the WhatsApp message.
By following these steps, you will have successfully customized the WhatsApp message template for your store. When an order is placed, the customer will receive a WhatsApp message with their order details, including variables like customer name, order number, item information, and more.
